Ballpark Volunteers: The primary responsibility of our volunteers is to provide our guest with a…
***All refunds for games canceled during the 2020 spring training season have been processed.***
In the event a regulation game (4 1/2 innings) is not played due to a rainout or other situation dictated by Major League Baseball, tickets may be either exchanged or refunded through the original method of purchase.
Single Game Tickets Purchased Through:
Goodyear Ballpark Ticket Office
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. Refund request along with scanned image of ticket stub(s) must be received no later than 14 days from the original game date and should be emailed to firstname.lastname@example.org.
Internet Purchased Tickets (Ticketmaster, Indians.com, Reds.com)
Tickets may be exchanged for another game based on availability by calling Ticketmaster Customer Service at 800-653-8000. Customers who do not wish to exchange their tickets will automatically receive a credit to the original card used to purchase the tickets two to three weeks after the conclusion of the spring training season.
Season Tickets and Mini-Plans
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the dollar value of the tickets will be issued based on the original method of payment two to three weeks after the conclusion of the spring training season.
For a refund, the group leader (individual who purchased the block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment two to three weeks after the conclusion of the spring training season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.
Secondary Market Ticket Purchases (Stubhub.com, TicketSmarter.com, Vividseats.com)
Tickets that have been purchased from a secondary market reseller cannot be refunded, credited or exchanged by Goodyear Ballpark. Fans holding tickets that have been purchased through a secondary ticket reseller must consult their point of purchase for refund information.