Rainout / Refund Policy
In the event a regulation game (4 1/2 innings) is not played due to a rainout or other situation dictated by Major League Baseball, tickets may be either exchanged or refunded through the original method of purchase.
Single Game Tickets
Purchased Through Goodyear Ballpark Ticket Office
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. Refund requests along with a scanned image of ticket stub(s) must be received no later than 14 days from the original game date and should be emailed to email@example.com.
Internet Purchased Tickets (Ticketmaster, CLEGuardians.com, Reds.com)
Tickets purchased through Ticketmaster can be exchanged for another game based on availability by visiting help.ticketmaster.com or logging into your Ticketmaster account and clicking “Contact Us.” Customers who do not wish to exchange their tickets will automatically receive a credit to the original card used to purchase the tickets 6-8 weeks after the conclusion of the spring training season.
Season Tickets and Mini-Plans
Tickets may be exchanged in-person at Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the dollar value of the tickets will be issued based on the original method of payment 2-3 weeks after the conclusion of the spring training season.
For a refund, the group leader (individual who purchased the block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 2-3 weeks after the conclusion of the spring training season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.
Secondary Market Ticket Purchases
Tickets that have been purchased from a secondary market reseller cannot be refunded, credited or exchanged by Goodyear Ballpark. Fans holding tickets that have been purchased through a secondary ticket reseller must consult their point of purchase for refund information.
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